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Do you know what part of your IT infrastructure can be remotely managed? It is all of it. The resulting cost savings are too great to be ignored. It makes good sense to opt for it when an experienced team is at hand to take full ownership of your infrastructure. The areas we cover are broadly in the categories of server and storage management, desktop management, and network management.

Remote Infrastructure Management

Imagine a highly skilled army managing your IT fort for you, while you are busy working on your core business objectives. IT-tech soldiers providing 24X7 protection help manage your IT requirements and reduce costs—and all this in a systematic and professional manner.

Expect all this and more from us…

Our managed service consists of monitoring, managing, and enhancing performance of client’s ITinfrastructural backbone. What Gets Monitored, Gets Managed!!

Gartner estimates that 70% of IT support for infrastructure services shall be soon performed from a remote location and Remote infrastructure management services could reduce labor costs up-to 50% resulting up-to 30% overall net savings.

Covering the entire IT landscape and built on an ITIL framework, All our services are SLA and SOP driven. We offer various coverage windows for our service from 8*5 to 24*7.

Pro-Alert

  • Monitoring
  • Incident Identification
  • Ticketing
  • Incident Escalation

Pro-Manage

  • Incident lifecycle management
  • Device Management
  • Problem identification
  • Resolution & Diagonisis based on documented processes and procedures

Pro-Care

  • Proactive Management
  • Problem Management
  • Change Management
  • Capacity Management
  • Performance Management

MaaS for Enterprise customers

Pro-Alert

  • 24*7 Monitoring
  • Incident identification
  • Ticketing
  • Incident escalation

On-site Infrastructure Management

An ITIL compliant company, we have more than two decades of IT infrastructure experience in SLA-driven operations and state-of-the-art Network Operations Centre. The following reasons help us stand out, The Buck stops here!!

We firmly believe in taking full ownership of our client’s Infrastructure problems, and the 4D resources present on site works in tandem with the backend team to present solutions that enable business continuity and minimal loss of productivity.

Stability, Expertise, and Experience

With every member of 4D’s senior management team having been in the IT Infrastructure space for over 15 years, you can rest assured you are in safe hands.

Server and Storage Management

The computing technology is undergoing a dramatic change the world over. The need of the hour is for flexible and resilient data storage solutions. Organizations have understood the need to store, protect, and manage the massive data generated. This requires a total understanding of the clients’ requirements, as well as the technical ability to position the right storage solutions for organizations. Fourth Dimension Technologies understand these needs and is well suited to help companies.

Our technical skill areas include:
  • Operating systems management including Microsoft Windows and Linux
  • Compute hardware
  • Virtualization
  • Databases
  • Active directory
  • Email administration
  • Backup and recovery
  • Storage environments

Desktop Management

Whether you are an SME or a large MNC, 4D can strategize and implement solutions to meet your specific needs. It is important to keep pace with the rapid advancement in desktop technology, and this is the right time for you to rope us in.

Our managed services cover the entire life cycle,
  • Deployment of desktops
  • Deployment of software
  • Network management
  • User support

Network Management

We at 4D, understand the need to be a network Integrator and deliver value to customers by providing robust and sustainable, cost-effective networking solutions to our clients. Network management is our forte and the work we have done for the big names spread across our different customer segments bears testimony to our expertise.

Technology Reach:

4D has mastered the art of providing robust, cost-effective solutions to clients in this vast field of networking. Our solutions include:

  • LAN connectivity (Structured Networks, Unstructured Networks, Campus LAN, VLAN’s)
  • WAN connectivity (Lease Line Connectivity, ISDN, MPLS, VPN)
  • Wireless Networks
  • Video Conferencing
  • Bandwidth Management
  • Data Center Networking
  • Voice over IP
  • IP telephony

Our Clients